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At Katy Coach Works, Inc., we take pride in offering the best customer experience to Houston, TX , Katy, TX and Pasadena, TX. We strive to provide our customers with the best experience possible each visit.
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Was told by the Houston Service Center to bring my new Lucid Air to them for collision repair and I was glad they told me. The service was great and Jonathan was very honest about repair times. He also made sure to communicate frequently with me throughout the repair. If I were to ever get in an accident again, I know these guys will repair it RIGHT!
Got my lucid work done with Katy coach works!! Jonathan and team did amazing work!! Highly recommend
Took my Lucid Air into Katy Coach Works after an accident. While normally frustrating to deal with insurance and being without your car, Jonathan help make this process feel effortless communication and customer service that was above and beyond any I’ve received from prior body shops.
Great customer service and quality of work. I received regular updates on progress status and all repairs were coordinated with my insurance company. The best experience I’ve had dealing with a body shop. The car was returned to me detailed inside and out. Jonathan was my rep and I give him 5 stars as well. Great job, thank you.
Katy Coach Works was perhaps the most professional auto-related service provider we have ever worked with. In this, I am comparing them with car dealers, car repair and service shops, car transportation providers, etc. We have been fortunate to own BMWs, Audis, a Jaguar, many Volvos and then the LucidAir we loved, which Katy restored to showroom condition. The damage was minor, but in this day of aluminum cars with complex detailing and electronics, it is surprising how much needs to be done even for a minor repair. Our car had a premium multi-layer paint job that turned different colors depending on lighting conditions. Which is to say that it was difficult to get just right. Katy accomplished everything, and at each step double checked with us and kept us up-to-date with the progress. When the job was complete, they even took it to the local Lucid service center for them to inspect and approve the finished product. Jonathan, the person representing Katy, was a super-conscientious thoroughly friendly, can-do sort of person. Owners of Lucids, Teslas, etc. should definitely consider Katy for their body repair requirements.
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Thank you so much for taking the time to leave a review! :-)
Katy Coach Works, Inc.
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